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drycleaneralterationottawa.ca

Privacy Policy

Privacy Policy

Last Updated: July 25, 2026

Drycleaner.Alteration.Ottawa Inc., operating as Drycleaner Alteration Ottawa (“we,” “us,” or “our”), respects the privacy of our customers, website visitors and service users.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you:

  • Visit our website;

  • Submit an online request;

  • Book pickup and delivery;

  • Visit one of our retail locations;

  • Submit garments or household items for service;

  • Contact us by telephone, email, text message or social media;

  • Participate in a promotion; or

  • Otherwise use our dry-cleaning, laundry, alteration, tailoring, wedding dress or specialty-cleaning services.

By providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact information

This may include:

  • Your name;

  • Telephone number;

  • Email address;

  • Pickup or delivery address;

  • Preferred method of communication; and

  • Information required to identify or contact you regarding an order.

Order and service information

This may include:

  • Order and transaction numbers;

  • Services requested;

  • Garment and household-item descriptions;

  • Alteration instructions and measurements;

  • Stain or damage information;

  • Pickup and delivery instructions;

  • Service dates;

  • Prices, discounts and payment status;

  • Customer preferences;

  • Complaints, claims and service history; and

  • Communications regarding your order.

Photographs and condition records

We may photograph garments and other items when they are:

  • Received at a retail location;

  • Collected through pickup service;

  • Inspected before processing;

  • Found to have stains, tears, fading or other damage;

  • Processed at our facility; or

  • Delivered back to the customer.

These photographs may be used to document item condition, identify orders, maintain quality control, investigate complaints and reduce disputes.

We will not use identifiable customer or garment-condition photographs for advertising without appropriate permission.

Alteration measurements

When providing alteration or tailoring services, we may collect measurements, fitting notes, garment preferences and related instructions.

Measurements are used only for providing, correcting or documenting the requested service and for related business records.

Payment information

Payments may be processed by third-party payment service providers.

We may receive limited transaction information, including:

  • Amount paid;

  • Payment date;

  • Payment method;

  • Transaction confirmation;

  • Billing status; and

  • Partial payment-card information where provided by the payment processor.

We generally do not directly store complete payment-card numbers or card security codes.

Website and device information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate location;

  • Pages viewed;

  • Date and time of access;

  • Referring website;

  • Interactions with the website;

  • Booking activity; and

  • Cookie or advertising identifiers.

Communications

We may retain communications sent through:

  • Email;

  • Telephone;

  • Text message;

  • Website forms;

  • Online chat;

  • Google Business Profile;

  • Social-media platforms; and

  • Other communication services.

2. How We Collect Information

We may collect personal information:

  • Directly from you;

  • Through our website and online forms;

  • At our retail locations;

  • During pickup and delivery;

  • When you telephone, email or message us;

  • Through cookies and similar technologies;

  • Through payment providers;

  • Through booking, delivery or communication providers;

  • From a person authorized to act for you; or

  • From publicly available sources where legally permitted.

3. How We Use Personal Information

We may use personal information to:

  • Create and manage orders;

  • Provide dry cleaning, laundry, alteration and related services;

  • Arrange pickup and delivery;

  • Contact you about an order;

  • Send pickup, delivery and ready-for-collection notifications;

  • Confirm service details, prices and completion dates;

  • Process payments and issue receipts;

  • Identify garments and prevent order mix-ups;

  • Document the condition of submitted items;

  • Investigate stains, damage, missing-item reports or complaints;

  • Provide customer support;

  • Maintain transaction and accounting records;

  • Prevent fraud, theft, misuse or unsafe activity;

  • Improve our services, website and business operations;

  • Understand website performance;

  • Measure advertising effectiveness;

  • Send promotions where consent or another lawful basis exists;

  • Protect our customers, staff, locations and property;

  • Enforce our Terms and Conditions; and

  • Comply with legal, tax, insurance and regulatory obligations.

We limit collection and use to purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent

We obtain consent appropriate to the nature and sensitivity of the information and the purpose for which it is collected.

Consent may be:

  • Express, such as checking a consent box;

  • Written;

  • Verbal;

  • Electronic; or

  • Implied through your actions where legally permitted.

For example, when you provide an address to book pickup and delivery, you consent to our use of that address to complete the requested service.

You may withdraw consent for optional uses of your personal information, subject to:

  • Legal requirements;

  • Contractual restrictions;

  • Reasonable notice; and

  • Information necessary to complete an existing order.

Withdrawing consent may affect our ability to provide certain services.

Canadian privacy requirements emphasize that consent must be understandable and connected to clear, legitimate purposes.

5. When We Share Personal Information

We do not sell or rent customer personal information.

We may share information with service providers that assist us with:

  • Website hosting and management;

  • Online booking;

  • Payment processing;

  • Email and text-message delivery;

  • Cloud storage;

  • Customer communications;

  • Pickup and delivery;

  • Accounting and bookkeeping;

  • Information technology and cybersecurity;

  • Website analytics;

  • Advertising measurement;

  • Specialty cleaning or garment processing;

  • Legal, insurance or professional services; and

  • Fraud prevention.

These providers are permitted to use information only as necessary to provide services to us or as otherwise legally authorized.

Our website is hosted or supported through Wix. Where enabled, we may also use analytics or advertising services provided by companies such as Google or Meta.

We may also disclose personal information:

  • With your consent;

  • To comply with a court order, warrant or legal requirement;

  • To investigate fraud, theft, threats or unlawful activity;

  • To protect the safety or legal rights of customers, employees or others;

  • In connection with an insurance claim;

  • To collect an unpaid account where legally permitted; or

  • As part of a business sale, restructuring or transfer, subject to appropriate confidentiality protections.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

  • Keep the website functioning;

  • Remember visitor preferences;

  • Improve website performance;

  • Understand how visitors use the website;

  • Measure bookings and advertising results;

  • Prevent security problems;

  • Deliver or measure relevant advertising.

Essential cookies

Essential cookies support functions such as website security, page operation, forms and booking tools. Disabling them may prevent parts of the website from working correctly.

Analytics cookies

Analytics technologies help us understand visitor activity, such as which pages are viewed and how visitors reach our website.

Advertising cookies

Where enabled and permitted, advertising technologies may help us:

  • Measure advertising conversions;

  • Limit repeated advertisements;

  • Understand whether an advertisement resulted in a website visit or booking; and

  • Display advertisements based on website activity.

Visitors may manage cookies through our cookie banner, where available, and through browser settings.

Blocking cookies may affect certain website functions.

Online tracking and interest-based advertising should be transparent and must respect users’ consent choices.

7. Email and Text Messages

We may send operational messages relating to an existing or requested service, including:

  • Booking confirmation;

  • Pickup reminders;

  • Delivery updates;

  • Order-status notifications;

  • Ready-for-collection messages;

  • Price approvals;

  • Service questions;

  • Payment information; and

  • Responses to customer inquiries.

These service-related messages are necessary to manage your order and are different from promotional marketing messages.

We may send promotional emails or text messages where we have the required consent or are otherwise legally permitted to do so.

Promotional messages will include identification information and an unsubscribe method where required. You may unsubscribe by:

  • Using the unsubscribe option in the message;

  • Replying STOP where supported; or

  • Contacting us directly.

Unsubscribing from marketing does not prevent us from sending necessary messages about active orders.

Canada’s Anti-Spam Legislation generally requires consent, sender identification and a functioning unsubscribe mechanism for commercial electronic messages.

8. Security Cameras and In-Store Records

Some of our retail locations may use security cameras for:

  • Customer and employee safety;

  • Theft prevention;

  • Property protection;

  • Order verification;

  • Investigation of incidents; and

  • Dispute resolution.

Camera use is limited to legitimate business and security purposes.

Recordings are accessible only to authorized persons and may be disclosed where required for an investigation, insurance matter or legal process.

9. Information About Other People

When you provide personal information about another person, such as:

  • A delivery recipient;

  • A family member;

  • A person collecting an order;

  • A wedding-party member; or

  • Another authorized contact,

you confirm that you have authority to provide the information for the relevant purpose.

10. Retention and Disposal

We retain personal information only for as long as reasonably necessary to:

  • Complete the requested service;

  • Manage customer support;

  • Resolve complaints or claims;

  • Maintain business and accounting records;

  • Meet insurance requirements;

  • Prevent fraud;

  • Enforce agreements; and

  • Comply with legal obligations.

Different records may have different retention periods.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.

11. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information.

Safeguards may include:

  • Restricted access;

  • Password protection;

  • Staff confidentiality requirements;

  • Secure service providers;

  • Access controls;

  • Secure storage;

  • Employee training;

  • Updated software;

  • Transaction controls; and

  • Secure disposal procedures.

No internet transmission or storage system can be guaranteed to be completely secure. However, we take reasonable measures to reduce the risk of unauthorized access, use, loss or disclosure.

12. Privacy Breaches

If a privacy or security incident occurs, we will assess the incident and take appropriate steps to contain, investigate and reduce potential harm.

Where required by law, we will:

  • Notify affected individuals;

  • Report the incident to the Office of the Privacy Commissioner of Canada;

  • Notify relevant third parties; and

  • Maintain required breach records.

PIPEDA requires organizations to report and notify breaches that create a real risk of significant harm and to maintain records of security breaches.

13. Storage and Processing Outside Canada

Some service providers may store or process personal information outside Canada.

When information is processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with local law.

We remain responsible for personal information under our control and take reasonable steps to require service providers to protect it appropriately.

PIPEDA permits organizations to use service providers in other jurisdictions but requires accountability, transparency and comparable contractual or other protections.

14. Accessing or Correcting Your Information

You may request:

  • Confirmation of whether we hold personal information about you;

  • Access to your personal information;

  • Information about how it has been used or disclosed;

  • Correction of inaccurate or incomplete information; or

  • Withdrawal of consent for optional uses.

We may need to verify your identity before processing a request.

Access may be restricted where permitted or required by law, including where disclosure would reveal:

  • Another person’s personal information;

  • Confidential commercial information;

  • Information protected by legal privilege; or

  • Information connected to an investigation.

We will respond within the period required by applicable law.

15. Children and Minors

Our website and services are not specifically directed to children.

Where a service involves a minor, personal information should normally be provided by or with the involvement of a parent, guardian or authorized adult.

We do not knowingly use a minor’s personal information for targeted advertising.

16. Third-Party Websites and Platforms

Our website may link to third-party websites or platforms, including:

  • Social-media pages;

  • Mapping services;

  • Payment providers;

  • Review platforms;

  • Advertising platforms; and

  • Booking or communication services.

Those organizations operate under their own privacy policies and terms. We are not responsible for their independent privacy practices.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our services;

  • Our website;

  • Technology;

  • Service providers;

  • Business practices; or

  • Legal requirements.

The updated policy will be posted on our website with a revised “Last Updated” date.

Material changes may also be communicated through an additional notice where appropriate.

18. Privacy Questions and Complaints

Questions, requests or complaints regarding personal information may be directed to:

Privacy Officer
Drycleaner.Alteration.Ottawa Inc.
Operating as Drycleaner Alteration Ottawa
Ottawa, Ontario, Canada

Website: drycleaneralterationottawa.ca

You may contact us through the contact form on our website or through the retail location where your order was placed.

We will review privacy concerns and attempt to resolve them fairly and promptly.

If a concern cannot be resolved directly with us, you may contact the Office of the Privacy Commissioner of Canada.

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