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• Free Pickup & Delivery At Your Preferred Time

• Professional Dry Cleaning & Expert Alterations

• Cleaned Or Altered Garments Returned On Schedule

• Available Across Select Ottawa Locations

Check Service Availability In Your Area By Entering Your Address.
Need Help Or Have Questions? Chat With Us Or Call 613-323-4060.

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Terms & Conditions – Pickup & Delivery Dry Cleaning & Alteration Services

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By using our pickup, delivery, dry cleaning, laundry, or alteration services, the customer agrees to the following terms and conditions:

1. Garment Inspection & Owner’s Risk
   All garments are accepted subject to inspection. Items with existing damage including but not limited to:

   • tears

   • rips

   • weak fabric

   • burns

   • missing buttons

   • loose seams

   • discoloration

   • permanent stains

   • fabric deterioration

   are cleaned and processed at the customer’s/owner’s risk.

2. Pre-Existing Damage
   We are not responsible for damage resulting from normal cleaning processes where garments already have weak fabric, hidden damage, old stains, excessive wear, or previous repairs.

3. Stains & Spot Treatment
   While we use professional stain removal methods, we do not guarantee complete stain removal. Some stains may become permanent over time or may react during cleaning.

4. Photo Documentation
   Our staff may take photographs of garments before processing to document:

   • stains

   • tears

   • fabric condition

   • existing damage

   These photos are kept for quality control and dispute prevention purposes.

5. Customer Notification
   If we identify significant stains, tears, fabric weakness, or risks during inspection, we may contact the customer before processing the garment. By authorizing service, the customer accepts the cleaning risk associated with the garment condition.

6. Pickup & Delivery Responsibility
   Customers are responsible for ensuring garments are available for scheduled pickup and received upon delivery. We are not liable for loss or damage caused by unsafe or unattended delivery locations requested by the customer.

7. Unclaimed Items
   Items not claimed within 90 days may be donated or disposed of without compensation.

8. Limitation of Liability
   Our liability for any lost or damaged item shall not exceed:

   • 10 times the cleaning charge for that item, or

   • the fair market value considering age and condition,

   whichever is lower.

9. Agreement to Terms
   By using our services, including pickup and delivery, the customer confirms they have read and accepted these terms and conditions.